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Order Fulfillment

CATEGORY

Supply Chain

Definition

Order fulfillment is the process of receiving, processing, and delivering customer orders accurately and efficiently. It involves various tasks such as order receipt, order processing, picking, packing, shipping, and delivery, aimed at fulfilling customer requests in a timely manner while meeting quality standards and service level agreements. Order fulfillment plays a crucial role in customer satisfaction, retention, and loyalty by ensuring prompt and accurate order delivery and service.

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